Products that are made-to-order will be shipped within 7–14 days. Products that are ready to order will be shipped within 1–3 days.

Yes, we do. Please note that the buyer is responsible for paying any customs duties and import taxes themselves.

We offer a 14-day return policy from the day your order is delivered.

To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at:
Contact@love-soie.com

Once your return request has been approved, you will receive further return instructions.

Please note that return shipping costs are the responsibility of the customer.

The return cost is the same as the delivery cost.

For custom-made items, a 30% fee will be deducted from the refund amount to cover production time, materials, and craftsmanship.

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you received the wrong item, so we can resolve the issue as quickly as possible.

Once we have received and inspected your return, you will be notified regarding the approval of your refund.

If approved, the refund will automatically be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

In accordance with Danish consumer law, you have a 24-month right to claim for items with manufacturing or material defects.

The right to claim does not cover normal wear and tear, improper use, or damage caused by the customer.

If you believe your item has a defect, please contact us with photos and a description of the issue.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Many of our styles can be custom-made. Once you have placed your order, you will receive an order confirmation including a guide with the measurements we require.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Many of our styles can be custom-made. Once you have placed your order, you will receive an order confirmation including a guide with the measurements we require. Custom-made pieces will be shipped within 7–14 days.

Care instructions may vary depending on the piece. You can find the recommended care instructions on the care label inside the garment.